https://henglong.gr is the online store of the company “HENGLONG TRADING COMPANY” with ID 124554694, DOU A ‘Thessaloniki, located in Thessaloniki and 101 Giannitson street, PO 54628 (hereinafter “the company”). Before entering the online store and browsing our website, we invite you to consult the following terms and conditions, which apply specifically to the use of the company’s online store, located at https://henglong.gr.
Make sure you carefully read the following terms and conditions and agree to their content, as your reuse and browsing of the above site https://henglong.gr implies your explicit and unconditional consent, consent and agreement to their content.
1. Provided Information & Products
Conditions for initiating cooperation The customer should have an active professional VAT number with activities that allow the resale of our company’s goods. Applications with incomplete or false information will be immediately rejected. Our company reserves the right to reject any customer request at its discretion.
End of cooperation
Termination of cooperation is not defined by this Agreement. The company and the customer can unilaterally decide to terminate the cooperation at any time.
The Company makes every effort to ensure the completeness and validity of the information provided on the website of https://henglong.gr, including product descriptions and prices. Some products may appear with an illustrative photo. These items as well as some features of each product may be changed without notice. The company is not responsible or liable for errors due to incorrect information or omission when registering electronic data in the store.
2. Limitation of Liability
Delivery time depends on the place of dispatch and the shipping company responsible for shipping. The company may inform of the estimated delivery date in cooperation with the carrier but reserves the time of delivery of the goods in cases of force majeure.
The company takes all necessary measures to protect your Personal Data as well as your electronic transactions with the most advanced and advanced methods to ensure the maximum security. All information related to your personal information and transactions is secure and confidential.
The passwords used for your identification are two: username and password, which provide you with secure access to your personal information every time you enter them. You can change the password as often as you like. You are the only one who has access to your information through the above codes and you are solely responsible for maintaining the privacy and confidentiality of third parties. In case of loss or leak, you should notify us immediately, otherwise the company’s online store is not responsible for the use of the password by an unauthorized person. For security reasons, we recommend that you change your password at regular intervals and avoid using the same and easy passwords.
Alternatively, the client can complete a transaction without creating a personal account. However, it is necessary to complete the details of the shipment.
The company does not disclose the details of its customers and their transactions unless it has a written authorization from you or is required by a court order or decision of another public authority. You can ask for any details kept for you and correct them if you can substantiate the error. For your own safety, you should also treat all information provided through the service as confidential and confidential and not disclose it to third parties.
In any case, the Company’s online store does not in any way disclose or disclose your personal data and information that you trust. The personal data that you make available to us when you sign up as a member are used exclusively for the performance of your transactions. All information is encrypted and securely stored.
4. Protection of Personal Data
During your visit to www.henglong.gr and in order to order products and to ensure you can communicate with you, you will be asked to provide personal and tax information regarding you. Any personal data you provide anywhere on the pages and services of the website www.henglong.gr is solely for the purpose of safeguarding the operation of the respective service and may not be used by any third party without complying with the provisions of the Law. 2472/97 on the protection against the processing of personal data as it applies at all times.
The records kept may be communicated to the competent judicial, police and other administrative authorities upon their lawful request and in accordance with any applicable laws. The Customer has, within the framework of the telecommunications privacy legislation, the information and objection rights provided for in Articles 11 to 13 of Law 2472/1997.
If you have not yet reached adulthood before deciding whether or not to accept these terms and conditions you should study them with your parent or guardian and understand them fully, both you and your parent or guardian. Acceptance of the terms or conditions by the parent or guardian will be construed as their consent to them on your behalf. Parents or guardians are advised to supervise their children when using the Internet and mobile or other devices. If you invite your children to use the service, you consent to these terms and conditions.
5. Products’ market
In our online store you can find all the products of the company. The site is constantly enriched with new products. To facilitate your search, we have divided our products into categories and subcategories. If you are looking for something specific, use the “search”, which will lead you straight to that particular choice. If there is no product on our site you can ask us via the contact form. There you will find customer service phones as well as opening hours.
6. Return – Replacement of Defective Products
You have the right to return the products only if you contact our company stating the reasons for the return. Returns are accepted if:
(a) in all cases where, under proven fault of the company, incorrect or poor quality or defective products have been sold (wrong in receiving order, invoicing, shipping, damaged during shipping or in bad packaging), and
(b) in all cases where there has been a problem / actual defect in the product (function or quality) covered by the product warranty and provided the company has provided the warranty. Products not covered by third party guarantees such as the manufacturer of the product or its representative shall not be covered by this provision.
In addition, in all cases, the product to be replaced must be accompanied by the original proof of purchase. For all the above cases the products to be repaired must be in the condition received by the customer, complete and without damage and their packaging should be the one that normally accompanies the product and be in excellent condition, together with all documents which accompanied the product on delivery.
7. Order cancellation
Order cancellation can be made if it has not yet been shipped. You can contact our store by e-mail: email@example.com and at 2310 566988 – 6994994944 to cancel your order.
Caution! In case of payment by bank deposit, no cash is returned but the refund is made by bank transfer to the account you will notify us via e-mail: firstname.lastname@example.org.
In any case and for all of the above cases, the maximum cancellation period may not be extended beyond thirty (30) calendar days from the date of receipt.
8. Payment methods
a) By cash on delivery, paying the price of your order to the shipping company that will deliver your order. b) By depositing in the bank account of the company Discount your order in the following accounts:
Please fill in your order number and name when depositing. Upon receipt of an update on our payment system, we confirm your order and begin shipping. Please keep your proof of deposit.
9. Order / Delivery of Products / Shipping Costs
When your order is completed, you will receive the following message (example):
Delivery dates and times: The average delivery time is 1-3 business days for the products available immediately. If your order contains expected products, your order will be delivered when we receive the expected items. We will contact you to inform you of our suppliers’ delivery times and delivery to your home. For agency transfers, the delivery times of each carrier are applicable.
10. Modification of Terms and Conditions
The Company reserves the right to unilaterally modify or renew these terms and conditions of transactions made through its online store without prior notice, informing visitors by posting new terms and conditions on the website of this online store. Please note that the change of terms does not apply to orders that you have already placed.